English Lessons Houston
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Jun 18 2014

Business English Lessons-Houston: Business E-mails

Hi Students!  In this lesson of American business English, we will be studying “explaining, inviting, recommending and responding.”  Remember it’s fine to use these examples in written or spoken English, for example if you are in a meeting.

Are there other phrases you can use?  Of course, but these are some of the most common ones.

Business English e-mails
When you want to explain plans and arrangements, you can write or say:
We are (I am) planning to……..
I am planning to send you the final itinerary this afternoon.

The idea is to……….

The idea is to have a meeting by phone and then set up a video conference.

We’re going (I’m going) to arrange…..

I’m going to arrange to have someone pick you up at the airport.

We’re going to arrange a meeting next month in Tokyo.

You’ll have the chance to…..

You’ll have the chance to review the documents and ask questions.

Our intention is to…..

Our intention is to review the contract this week and get back to you by Friday.

My intention is to finish the project and give it to you tomorrow.

When you want to invite someone, you can write or say:
We’d like to (I’d like to) invite you to……

I’d like to invite you to visit our factory so that I can give you a tour.

We’d like to invite you to lunch on Friday to further discuss our options.

You’re welcome to…..

You’re welcome to stop by our office and look at the plans for the new platform.

You’re welcome to ask any questions at the end of the presentation today.

We’d be delighted (I would be delighted) …….

I’d be delighted if you could join us this Thursday on our video seminar to look at the new offshore equipment we have developed.

We’d be delighted if you could come to Los Angeles for the oil and gas conference next month.

 When you want to make a recommendation, you can write or say:E-mails in English
We recommend that (I recommend that) you……

I recommend that you start negotiations immediately.

We recommend that the shipment be delayed a few days.

Note:  If you just say or write,

I recommend…….    (not using the word “that”)   You are going to follow with a verb ending in –ing.

I recommend leaving for London on Friday.

We recommend speaking to your colleagues about this situation.

It would be a good idea to……

It would be a good idea to inform your manager about the delay.

Or…..I believe it would be a good idea to contact the IT department about the software issues.

Verb with –ing ………is highly recommended

Contacting the home office in Madrid about this issue is highly recommended.

Reminding your co-worker that he needs to finish review the data is highly recommended.

 recommendation 2When you want to respond, you can write or say:
Thank you.  That sounds really interesting.

That would be great.

That makes sense.

Good idea!

I’d like to take you up on that.  (responding to an invitation)

That’s just what I’m looking for.  Thanks.

To say no to an invitation:

I’m sorry I can’t accept at this time.

I’d like to say yes, but that’s just not possible at this time.

That’s not really what I’m looking for.

Thanks, but I’m not interested right now.

I don’t believe I’ll take you up on that.


That’s our lesson on business e-mails and spoken business English!  If you come to Houston, Texas in the USA and you need private English lessons, contact Worldwide English at http://englishlessons-houston.com  or call 713-993-6511.  We also offer SKYPE lessons.

Business English Lessons

Jun 11 2014

Business English: Making Business Phone Calls


Business English Lessons 2– Speaking on the Phone in English

Making a Business Follow-up Call and Responding to a Follow-up Call in Business English

phone 2


Here in Houston, Texas in the USA, we offer private English lessons.

Ready to make a business phone call in English?  If you are thinking of using the phone, it’s best to be prepared!  Make notes that you can ready.


What do you say if you don’t understand the person you are talking to? Let’s start with a few basics.

“Excuse me, could you say that again more………loudly/slowly/clearly?”

When you think you know what the speaker is saying, check to make sure:

“Let me make sure I understand.  You said …………..  Is that correct?”

Making a follow-up call:

“Hello ……………..  This is …………….

I’m calling about ……………………….. (the email I sent you, the letter I mailed you, the meeting last week)

regarding………………………. (the purchase, the contract, your questions, your order, your inquiry).

I wanted to see if you…………….. (are still interested, have had the time to look over the order, have any further questions, can meet for lunch next week, have made a decision about…..)

Receiving a follow-up call: phone 3


Thank you for responding so quickly,

I appreciate your getting back to me.

Thank you for returning my call.

I wanted to speak to you about……… (the terms of our agreement/your order/the contract/the questions you had)

Arranging to meet:


I suggest that we meet in person to discuss this further.  Are you available this week/next week/tomorrow afternoon?

When would you like to meet?

I’m available to meet with you…..next Thursday/this afternoon at 4:00/ this Friday morning.

(Note:  In American English, this Friday morning means Friday of this week; next Friday morning means Friday of next week)

I’ll send you an e-mail to confirm ……our meeting/what we have agreed upon/the terms of your order.

phone 1Ending the call:


It was nice speaking to you.  I look forward to ……meeting you/doing business with you again/speaking to you in the future.

See you…….on Thursday/next month in Madrid/at the next meeting.

Please call me again if you need anything further.phone 6

That’s our lesson on making and receiving follow-up calls!  If you come to Houston, Texas in the USA and you need private English lessons, contact Worldwide English at http://englishlessons-houston.com  or call 713-993-6511.

English Lessons Houston